Privacy Policy and GDPR Compliance

Personal Data & Privacy Policy

The personal data (for instance name, address, payment information) you have provided us with will be used for the fulfilment and processing of the contract. Wayne Watkins Ltd does not process any special category data. Wayne Watkins Ltd will store your personal data as well as data concerning your order for the purposes of fulfilling the agreed contract. Contractual obligation as well as consent make up the legal basis for us collecting and processing your individual data.

How and why we collect your data

We collect information directly from you via our website forms, face to face or by telephone. This information is used for one or more of the following reasons:

  • Provide services, quotes and other job related information
  • To take payment for products and services provided by us to you
  • Answer your enquiries or complaints

Our reasons to collect and use your information are:

  • Legitimate interest
  • Contractual obligation

Sharing your data

We do not share your data with any third party for the purpose of marketing. Our accountants will have access to your data for the purposes of auditing the invoices at year end. They are data processors only and will not use the data they are given for any other purpose. These third parties will never use your data for any purpose other than that expressly stated by Wayne Watkins Ltd. As data processors, these third parties are governed by our privacy policy.

Data usage

We may ask for feedback after a job has been completed, it is your choice whether to provide this, or refuse.

Your rights

You are entitled to request copies or the personal information we hold about you or withdraw your consent to us using your data at any time. Additionally, you have the right to request us to change or delete your data, or to restrict the use of your data if you do not agree with the way in which we are using it. You will not be required to pay any charges for exercising these rights. Wayne Watkins Ltd will never share your data for profiling purposes or any other reason, other than what is expressed in the section 'Sharing your data'.

Data Collection

Any data entered into our online forms will be used to contact you regarding your quote and/or your job. If you choose not to use our services or we are unable to do business, your data will be deleted. If you do choose to employ Wayne Watkins Ltd, we will collect further details if required to complete your job. We will collect this data in person, over the phone or via email.

Data storage

All individual data is stored in a secure manner. All data that is held in a physical form is stored securely where it cannot be accessed by others. All data stored in digital format is held on devices which are password protected. Wayne Watkins Ltd will ensure to keep your individual data safe and secure at all times.

Retention periods

Unless otherwise specified, your data will be kept on file until completion of your contract. If you have contacted Wayne Watkins Ltd but do not become a customer then your data will be deleted and/or securely disposed of within 30 days.

Cookie Policy

By using this website, you agree to the use of third party cookies. Cookies are very small text files that are stored on your computer when you visit a website. Third-party cookies are created by websites, services and/or parties other than this one. For example by Google analytics to aid us in understanding how our customers interact with our website, we will use this information to continually improve the user experience. You can disable any cookies already stored on your computer at any time by visiting your browser settings. This website will not share any personal information with third parties.

Google Analytics

This site uses Google's analytics to anonymously monitor site traffic and use of the site. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.